Transparency is vital in our practice and knowing exactly how transactions are handled allows us to focus more on the magic and less on the logistics.
1. Spiritual Services & Digital Goods
Due to the personalized nature of my work and the immediate access provided by digital content, all sales are final for the following:
Tarot & Astrological Readings: These sessions involve significant time, energy, and customized interpretation. Once booked or delivered, they are non-refundable.
Digital Downloads: Because these files are delivered instantly upon purchase, I cannot offer refunds or exchanges on any digital guides or manuscripts.
2. Physical Items (Books, Amulets, & Talismans)
I understand that circumstances can change. My policy for physical goods depends entirely on where the item is in the fulfillment process:
Before Shipping: If you request a cancellation or refund before I have dispatched your order, I will happily process a full refund.
After Shipping: Once an item has been handed over to the courier, I can no longer offer a refund or accept a return. Please double-check your selection before finalizing your order.
Shipping, Loss, and Damage
Once an item leaves my shop and enters the postal system, it is officially in the hands of the carrier. While I take great care in packaging, please note the following:
Arrival & Condition: I am not responsible for the arrival time or the condition of the item once it has shipped. Every order includes a tracking number, check this number for updates about your delivery.
Lost in Transit: If your package is stuck in transit, please contact your local post office directly.
Damaged Items: If your item arrives damaged, you are covered! Please contact Etsy Support to initiate a refund through the Etsy Purchase Protection program.
Missing "Delivered" Packages: If your tracking number marks the item as "Delivered" but you cannot find it, please reach out to your local post office or speak with your mail carrier.
A Note on Shipping Rates
Please be aware that shipping costs are set by the postal office based on current market rates and are not determined by the shop. To give you the most flexibility, I offer various shipping options at checkout, including Standard Shipping for economy and Priority Shipping for those who need their items more quickly. Please review these options and choose the one that best fits your budget and timeline.
Combined Shipping
If you are purchasing multiple items and would like to consolidate your shipping, I am happy to help. Please contact me directly with a list of the items you wish to purchase and your zip code. I will get back to you within 24 hours with a custom pricing quote for combined shipping to help you save on total costs. Please note that quotes are valid for 24 hours.
Your Feedback & Experience
Your journey with these items is important to me, and I would be honored if you shared your experience by rating and reviewing your purchase. Your feedback helps other seekers find their way to this shop. However, if your experience was anything less than magical, I kindly ask that you contact me directly before leaving a negative review. I value your patronage and would appreciate the opportunity to personally address any issues or concerns to ensure you are satisfied with your experience.
In Closing
My goal is to connect you with the tools and insights you need for your path. These policies are in place to ensure that my shop remains sustainable and that every customer is treated with the same level of fairness. These policies will be updated and or modified as needed. Thank you for your patronage and for respecting the energy and effort that goes into every curated item and reading.
Carolina Dean
12th House Books
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